Standort: Alexandria
Fachbereich: IT Service & Support
Karrierelevel: Graduates & young professionals
One world for making it all happen - what would it be like to be part of it?
More than 4,000 clients, predominantly in the German-speaking mid-market, count on All for One for Business Consulting, SAP and Microsoft solution implementation and operations, as well as on custom software (product) development.
Our Regional Delivery Center in Alexandria, Egypt, plays a pivotal role in this mission. With a growing team of more than 120 highly skilled professionals, the Alexandria unit contributes significantly to the success of our clients by delivering innovative solutions and ensuring seamless collaboration with our strategic Technology and Solution Partners SAP and Microsoft.
We are the number-one SAP Platinum partner in the German-speaking midmarket and a Microsoft Gold Partner.
ITSM Process Manager (m/f/d)
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What makes your job exciting:
• Analysis of IT processes and requirements as well as close collaboration with cross functional teams• Monitoring and improvement of IT service management processes
• Process design and digital documentation of processes for a clear and structured presentation
• Support of specialist departments in the implementation and optimization of ITSM processes
• Support in the introduction of processes in ServiceNow including testing and general project support
• Preparation of training and workshops
• Creation of reports
What awaits you:
• Individual development opportunities based on our career models and an organized knowledge transfer
• Interesting benefits tailored to the needs of our employees
• An environment characterized by motivation, passion, creativity, agility and a sense of responsibility
• A great working atmosphere characterized by personal responsibility, plenty of creative freedom and team spirit
YOUR PASSION – WHAT WE’RE LOOKING FOR:
• Experience in the analysis, design and implementation of ITSM processes
• Good knowledge of ITIL and BPMN
• Strong communication and teamwork skills
• Experience in dealing with ServiceNow with a focus on "Customer Service Management" and "IT Service Management" desirable
• A proactive and results-oriented way of working
• Strong analytical and problem-solving skills
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