ServiceNow Administrator

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Date: Aug 6, 2026

Location: Alexandria, EG, 21548

Company: All for One Group SE

 

Standort: Alexandria 

Fachbereich: IT Service & Support 

Karrierelevel: Professionals 

 

ServiceNow Administrator

 

THIS MAKES YOUR JOB EXCITING

  • Administration and configuration of the ServiceNow platform including forms, lists, UI policies, and business rules
  • Manage user accounts, groups, roles, and access control lists (ACLs)
  • Support and maintain core ITSM modules: Incident, Problem, Change, and Service Catalogue
  • Design and maintain workflows and Flow Designer automations for routine service processes
  • Configure SLA definitions, notifications, and escalation rules
  • Create and maintain reports, dashboards, and scheduled jobs
  • Handle update sets, perform instance cloning, and support scheduled upgrades
  • Troubleshoot platform issues and fulfil configuration change requests in a timely manner
  • Maintain platform documentation and knowledge articles

 

WHAT YOU CAN EXPECT

  • Challenging projects with top-tier companies (market leaders and hidden champions)
  • Structured knowledge sharing, mentoring, training, and certification support
  • Flexible working hours and home office
  • Clear growth paths
  • A collaborative environment with plenty of room for ownership and initiative

 

WHAT SETS YOU APART

  • Min. 1 year of hands-on ServiceNow administration experience
  • Solid understanding of ITSM processes and ITIL foundations
  • Proficiency in Business Rules, Client Scripts, and UI Policies
  • Experience with ServiceNow Flow Designer or legacy Workflow Editor
  • Basic scripting knowledge in JavaScript for platform customization
  • Clear and concise communicator with technical and non-technical stakeholders
  • Detail-oriented with a methodical approach to problem-solving
  • Self-organized, able to manage multiple change requests in parallel
  • Customer-focused mindset with a service-first attitude
  • Collaborative team player who shares knowledge proactively
  • Required: ServiceNow Certified System Administrator (CSA)
  • Advantageous: ITIL V3 or 4
  • English skills at B1/B2 level (written and spoken) to work with documentation, tickets, and international stakeholders