ServiceNow Administrator

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Date: Jul 7, 2026

Location: Alexandria, EG, 21548

Company: All for One Group SE

ServiceNow Administrator

 

THIS MAKES YOUR JOB EXCITING

• Administration and configuration the ServiceNow platform including forms, lists, UI policies, and business rules
• Manage user accounts, groups, roles, and access control lists (ACLs)
• Support and maintain core ITSM modules: Incident, Problem, Change, and Service Catalogue
• Design and maintain workflows and Flow Designer automations for routine service processes
• Configure SLA definitions, notifications, and escalation rules
• Create and maintain reports, dashboards, and scheduled jobs
• Handle update sets, perform instance cloning, and support scheduled upgrades
• Troubleshoot platform issues and fulfil configuration change requests in a timely manner
• Maintain platform documentation and knowledge articles

WHAT YOU CAN EXPECT

  • Challenging projects with top-tier companies (market leaders and hidden champions)
  • Structured knowledge sharing, mentoring, training and certification support
  • Flexible working hours and home office
  • Clear growth paths
  • A collaborative environment with plenty of room for ownership and initiative
     

 

WHAT SETS YOU APART

  • • Min. 1 year of hands-on ServiceNow administration experience
    • Solid understanding of ITSM processes and ITIL foundations
    • Proficiency in Business Rules, Client Scripts, and UI Policies
    • Experience with ServiceNow Flow Designer or legacy Workflow Editor
    • Basic scripting knowledge in JavaScript for platform customizations

    Soft Skills
    • Clear and concise communicator with technical and non-technical stakeholders
    • Detail-oriented with a methodical approach to problem-solving
    • Self-organised, able to manage multiple change requests in parallel
    • Customer-focused mindset with a service-first attitude
    • Collaborative team player who shares knowledge proactively

    Certifications
    • Required: ServiceNow Certified System Administrator (CSA)
    Advantageous: ITIL V3 or 4 English skills at B1/B2 level (written and spoken) to work with documentation, tickets and international stakeholders