Service Desk Consultant

Service Desk Consultant

What makes your job exciting:

• You are the central point of contact for our customers and always have an open ear for their requests.
• As an interface between the Service Desk and internal 2nd or 3rd level support teams, you ensure smooth operations.
• You proactively monitor and maintain the ongoing operation of infrastructures – always keeping the overview.
• You prioritize and coordinate incoming tasks such as incidents, problems, service requests, and changes.

Your Talents:

• Professional experience in a Help Desk environment
• Service- and customer-oriented mindset, along with strong communication skills
• Very good German skills and at least B1-level English (for everyday communication, both written and spoken)
• Willingness to work in 24/7 shifts (from home office)
• Proactive team communication and problem-solving skills
• Ability to both give and receive positive as well as constructive feedback
• Living by values
• Strong commitment to shared success
• International mindset with a focus on diversity & inclusion

What awaits you:

• A professional environment at a top employer in the IT industry
• An exciting role in a dynamic and varied work environment
• Flexibility in daily work organization (home office, trust-based working hours)
• Structured knowledge sharing and development with experienced colleagues 
• Outstanding personal development opportunities through targeted training.
• The security of a corporate group combined with a start-up culture.
• An attractive salary package, social security, and private health insurance.
• A 40-hour workweek according to the Egyptian holiday system, with the weekend on Friday and Saturday.

We look forward to receiving your online application