What makes your job exciting:

• End-to-End Project Responsibility: Together with customer stakeholders, you manage SAP CX projects from the kick-off phase to a successful Go-Live—using both traditional and agile methodologies. 
• Team Leadership: You guide and coordinate cross-functional development teams throughout all project phases. 
• Ownership of Time, Quality & Budget: Ensuring on-time, high-quality, and cost-effective delivery is second nature to you. 
• Stakeholder Communication: You present project progress to decision-making boards and professionally prepare executive steering materials. 
• Sales Collaboration: You support the Sales team with technical and methodological expertise during proposal preparation and project estimation. 

Your Talents:

• Relevant Experience: 3 to 5 years of professional experience in project management, ideally within the Customer Experience (CX) environment. 
• Education & Certifications: A degree in Computer Science, Business Informatics, Business Administration, or equivalent qualification; relevant certifications (e.g., PMI, PRINCE2, Scrum Master) are an advantage. 
• Language Skills: Professional working proficiency in English (written and spoken); German language skills are needed 
• Delivery Management: Ensures full compliance with Service Level Agreements (SLAs) while guaranteeing high quality, efficiency, and profitability across all delivered services for assigned client accounts. 
• Contract & Operational Oversight: Continuously monitors contractual fulfillment and ensures operational standards are met. 
• Stakeholder Management & Escalations: Leads critical client communications, fosters strong relationships with key decision-makers, and manages high-priority escalations down to sustainable resolution. 
• Support Coordination & Issue Prioritization: Oversees support ticket handling and orchestrates smooth collaboration between the customer, support organization, and internal delivery units—prioritizing urgent issues to secure coordinated, swift problem-solving. 
• Risk Management: Proactively identifies operational and financial risks early, coordinating resolution strategies and keeping transparent communication channels open throughout the process. 
• Reporting & Service Reviews: Prepares structured, regular service reports and leads recurring Service Review Meetings with client executives. 
• Soft Skills: Strong team spirit, empathy, cultural adaptability, and a detail-oriented approach to project execution. 
• Nice-to-Have Qualifications 
• AI Technology Experience: Hands-on experience or familiarity with integrating AI technologies / AI-driven workflows within project deliverables or operations. 
• Customer Care Background: Prior experience working in or closely with Customer Care / Service Operations structures. 
• Knowledge on Agile & Scrum Methodologies  

What awaits you:

• A professional environment at a top employer in the IT industry
• An exciting role in a dynamic and varied work environment
• Flexibility in daily work organization (home office, trust-based working hours)
• Structured knowledge sharing and development with experienced colleagues 
• Outstanding personal development opportunities through targeted training.
• The security of a corporate group combined with a start-up culture.
• An attractive salary package, social security, and private health insurance
• A 40-hour workweek according to the Egyptian holiday system, with the weekend on Friday and Saturday.

We look forward to receiving your online application!