What makes your job exciting:
- Ensure and continuously improve data quality in our ITSM environment (currently SAP Solution Manager) and support the transition to the group-wide target system ServiceNow. The role is strongly focused on thorough master data maintenance, stndards, and process-oriented collaboration-not on deep technical development.
Key responsibilities:
- Operational support plus ongoing maintenance and quality assurance of ITSM master data (SAP Solution Manager).
- Data quality management: checks, cleansing, harmonization, and documentation of rules/standards.
- Support the ServiceNow transition: data preparation and mapping support, validation of migration results, test/UAT support, and hypercare-related activities.
- Support and optimize ITSM processes (ITIL-oriented), including stakeholder alignment and maintaining work instructions/guidelines.
Your Talents:
- First to solid experience in an ITSM / service management-related environment.
- Highly structured and detail-oriented; strong quality mindset; reliable documentation and follow-up skills.
- Basic ITSM understanding; ITIL knowledge is a plus.
- Fluent German (written and spoken).
Nice-to-have:
Exposure to SAP Solution Manager and/or ServiceNow.
Experience with data cleansing/standards or data quality reporting.
Project/transition experience (migration, testing, cutover support).
What awaits you:
- A professional environment at a top employer in the IT industry
- An exciting role in a dynamic and varied work environment
- Flexibility in daily work organization (home office, trust-based working hours)
- Structured knowledge sharing and development with experienced colleagues
- Outstanding personal development opportunities through targeted training.
- The security of a corporate group combined with a start-up culture.
- An attractive salary package, social security, and private health insurance.
- A 40-hour workweek according to the Egyptian holiday system, with the weekend on Friday and Saturday.
We look forward to receiving your online application!