Standort: Alexandria 

Fachbereich: IT Service & Support 

Karrierelevel: Graduates & young professionals 

Consultant Enduser Support

What makes your job exciting:

• First point of contact for operational inquiries
• Installation and commissioning of new client hard-/software (for company-owned notebooks, smartphones, tablets and location printers)
• Troubleshooting, diagnosis and fault clearance for hardware and software problems
• Administration of user accounts and authorizations
• Support with updates of device drivers, firmware versions, etc.
• User management via IDM (Identity Management)
• Operational AP for network requests or problems at the Istanbul location
• Ordering and managing hardware for the Istanbul location
• Documenting support cases and their solutions
• Direct and close cooperation with Group IT, IT & A and other departments on topics where we cannot always provide direct support but can efficiently contribute